Ashford Blake Ltd. (Company No. 15496511), 87 Warwick Street, Leamington Spa, CV32 4RJ ("Ashford Blake", "we", "us", "our")
These Terms and Conditions ("Terms") govern the purchase and use of the Table Refresh Programme ("Programme"). By purchasing a Programme plan ("Plan"), you ("Customer", "you") agree to be bound by these Terms. These Terms should be read alongside our general Terms of Service and Privacy Policy, which continue to apply.
1. What the Programme Is
1.1 The Programme is an optional, paid annual maintenance service comprising light sanding of the surface to remove wear, marks and surface imperfections, and re-oiling using the same professional oil system originally applied to the item, in order to restore and protect the finish against moisture, staining and daily use ("Refresh").
1.2 The Programme is available only in connection with bespoke solid wood products purchased from Ashford Blake. It does not apply to any other products, materials, or finishes.
2. Plans and Duration
2.1 Plans are available for a duration of 1, 2, or 3 years, purchased at the time of ordering the qualifying item(s).
2.2 Each Plan entitles the Customer to one Refresh per year for the duration of the Plan. Unused Refreshes do not carry over between years and cannot be accumulated, banked, or exchanged for cash, credit, or any other benefit.
2.3 The Plan term begins on the date of purchase and runs for the number of years selected, irrespective of when Refreshes are actually requested or carried out.
3. Scope of Coverage
3.1 A Plan is valid solely for the specific item(s) it was purchased with and is not valid for any other item, whether owned by the Customer or otherwise.
3.2 Where matching benches are purchased at the same time and as part of the same order as a covered table, those benches are included under the same Plan at no additional cost.
3.3 Where an order includes multiple bespoke tables, a separate Plan is required for each individual table. A single Plan does not extend to cover more than one table.
3.4 Plans cannot be split, shared, subdivided, or partially applied across different items or different orders.
3.5 The Programme covers normal surface wear and ageing arising from ordinary domestic or commercial use only. It does not cover, and Ashford Blake accepts no liability for:
- structural damage or defects;
- impact, water, heat, or chemical damage beyond normal use;
- damage caused by misuse, neglect, unauthorised repair, or failure to follow our care instructions;
- alterations to the item; or
- any repair not classified by us as routine surface maintenance.
Any work falling outside this scope may be carried out at our discretion.
4. Eligibility, Validity and Transferability
4.1 Each Plan is valid once per household.
4.2 Plans are non-transferable and remain linked to the original purchaser and the original delivery address specified at the time of purchase. A Plan cannot be reassigned to a new owner if the covered item is sold, gifted, or otherwise transferred to a third party, nor can it be moved to a different address without our prior written agreement.
4.3 We reserve the right to verify eligibility (including proof of original purchase and delivery address) before confirming or carrying out any Refresh.
5. Booking a Refresh
5.1 Refreshes are not carried out automatically. To use a Refresh, the Customer must contact our customer services team by email, live chat, or phone to request and schedule a visit.
5.2 Refresh visits are arranged directly with the Customer and, in most cases, are carried out by our team at the Customer's location. We reserve the right to determine the most appropriate method of carrying out the Refresh.
5.3 Standard turnaround time is 6–8 weeks from the date a Refresh is requested. This is an estimate only; actual timing will depend on location, workload, and scheduling availability, and will be confirmed with the Customer once the request is received. We are not liable for any loss or inconvenience arising from delays to this timeframe.
5.4 The Customer must provide reasonable access to the item and a suitable environment for the work to be carried out. We reserve the right to reschedule or decline a visit where safe or adequate access is not provided.
6. Additional Refreshes
6.1 Refresh visits beyond the one included per year may be purchased separately at any time, subject to availability.
6.2 Additional refresh visits are charged at 30% of the original purchase price of the covered item, per visit, at the price applicable at the time of the request.
7. Pricing and Payment
7.1 Plan prices are calculated as a percentage of the original purchase price of the covered item(s), subject to a minimum charge of £250, as follows:
1 Year+20% of purchase price
2 Years+35% of purchase price
3 Years+45% of purchase price
7.2 Plan fees are payable in full at the time of purchase, together with payment for the covered item(s).
7.3 All prices are quoted in pounds sterling (GBP) and, unless stated otherwise, are inclusive of applicable UK taxes.
7.4 Except as required by law or as set out in Section 9, Plan fees are non-refundable once purchased, including where the Customer chooses not to use, or is unable to use, all Refreshes included in the Plan.
8. Who Carries Out the Work
8.1 All maintenance under the Programme must be carried out by Ashford Blake or by contractors approved by Ashford Blake.
8.2 Any maintenance, sanding, oiling, or repair work carried out by the Customer or by a third party not approved by us may affect the finish of the item and may void the remainder of the Plan. We accept no liability for the condition of any item that has been serviced by an unapproved party.
9. Cancellation and Refunds
9.1 Plans purchased online are subject to the Customer's statutory right to cancel within 14 days of purchase under the Consumer Contracts Regulations, unless a Refresh has already been requested or carried out, in which case the right to cancel may be lost to the extent of the service already provided.
9.2 Outside of the statutory cancellation period referred to in Section 9.1, Plans are non-refundable, save at our discretion or where required by applicable consumer protection law.
9.3 This Section does not affect the Customer's other statutory rights, including rights relating to services not provided with reasonable care and skill.
10. Changes to the Programme
10.1 We may update these Terms, the scope of the Programme, or its pricing from time to time. Any changes will not affect Plans already purchased, except where a change is required by law, for safety reasons, or to reflect changes in our service providers.
10.2 We will make reasonable efforts to notify active Plan holders of any material change affecting their existing Plan.
11. Limitation of Liability
11.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.
11.2 Subject to Section 11.1, our liability arising out of or in connection with the Programme is limited to the amount paid by the Customer for the relevant Plan.
11.3 We are not liable for indirect or consequential losses, including loss of enjoyment, arising from delays, scheduling changes, or the condition of items maintained outside the scope of the Programme.
12. General
12.1 Governing law and jurisdiction. These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute arising in connection with them, save where the Customer is resident elsewhere in the UK and mandatory local consumer protection law provides otherwise.
12.2 Entire agreement. These Terms, together with our general Terms of Service and Privacy Policy, constitute the entire agreement between the Customer and Ashford Blake in relation to the Programme.
12.3 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
12.4 Contact. Questions regarding the Programme or these Terms should be directed to:
Ashford Blake Ltd. Email: hello@ashford-blake.com Phone: 01926 897170 Hours: Monday–Friday, 9am–5pm
Last updated: 02/07/2026
